Terms and Conditions (GTCs)

The following Terms and Conditions apply to all orders placed via our online shop.

1. Scope

1. The offer is exclusively directed at individuals who have a delivery address in Germany or Austria. However, it is still possible to place an order from any EU member state and collect the goods if a delivery address within our delivery area is not available. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activities.
2. The offer is explicitly not intended for resellers. We do not accept orders from resellers or other businesses.

2. Contracting Parties, Contract Conclusion

1. The purchase contract is concluded with the following company:
   Deutsche Retail GmbH
   Alte Papierfabrik 28
   40699 Erkrath, Germany
   Phone: +49 (0) 211-5615940
   Email: shop@d-retail.de

   Managing Directors: Pieter Coelewij & Hasko Heinrici
   Commercial Register: Wuppertal, HRB 24060
   VAT ID: DE 292642759
   Responsible under § 55 RStV: Pieter Coelewij, c/o Deutsche Retail GmbH, Alte Papierfabrik 28, 40699 Erkrath, Germany

2. The presentation of products in the online shop does not constitute a legally binding offer. You may place products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding order for the items in the shopping cart. The confirmation of receipt of your order is sent electronically immediately after the order is submitted.

3. The time at which the contract is concluded depends on the payment method you have selected. For PayPal Plus payment services, after submitting the order, you will be redirected to PayPal's website, where you can enter your payment details and confirm the payment instruction. This concludes the contract with us.

4. The available contract language is German.

5. We store the contract text and send you the order details via email. You can view the order details at any time in your customer account. The contract text is not accessible otherwise.

3. Delivery Conditions and Shipping Costs

1. In addition to the stated product prices, shipping costs of €5.95 are charged for deliveries within Germany. For deliveries to Austria, shipping costs amount to €10.00. Shipping costs for multiple-carton items or bulky goods are €17.95. Shipping costs are also displayed during the order process. (Free shipping for orders over €80)
2. Business or working days are understood as all weekdays except Saturdays, Sundays, and public holidays at our location in Düsseldorf Erkrath (North Rhine-Westphalia).
3. We deliver only by shipping. Unfortunately, self-collection of the goods is not possible.
4. We do not deliver to packing stations.
5. We reserve the right to make partial deliveries of the ordered goods, provided this is reasonable for you and necessary for technical or logistical reasons for a speedy processing. No additional shipping costs will be incurred for this.

4. Payment Methods and Terms

Within PayPal Plus services, we offer various payment methods. You will be redirected to PayPal's website, where you can enter your payment details and confirm the use of your data by PayPal and the payment instruction. More information is provided during the order process.

1. PayPal
   If you have chosen PayPal, you must be registered there or first register and legitimize yourself with your login details. The payment transaction will be executed automatically by PayPal after confirming the payment instruction.

2. Direct Debit
   If you have chosen direct debit, you do not need to be registered with PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. You will be informed by PayPal in a separate prenotification about the date of the account debit. The payment transaction will be executed, and your account debited immediately after the payment instruction.

3. Credit Card
   If you have chosen credit card as your payment method, you do not need to be registered with PayPal. The payment transaction will be executed immediately after the payment instruction and your legitimation as the rightful cardholder, and your card will be charged.

4. Invoice
   If you have chosen to pay by invoice, you do not need to be registered with PayPal. After a successful address and credit check and the submission of your order, we assign our claim to PayPal. In this case, you can only pay PayPal. PayPal's Terms and Conditions and Privacy Policy apply in addition to our terms. For more information, visit: PayPal Invoice Terms.

5. Retention of Title
The goods remain our property until full payment is made.

6. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact us immediately. Failing to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us assert our own claims against the carrier or the transport insurance.

7. Warranty and Guarantees
Unless expressly agreed otherwise in clause 8, statutory defect liability law applies. Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the shop.

8. Liability

1. We are always fully liable for claims for damages or reimbursement of futile expenses caused by us, our legal representatives, or agents:

   • for injury to life, body, or health
   • in cases of willful misconduct or gross negligence
   • for guarantees, where agreed
   • if the scope of the Product Liability Act is applicable.

2. For the violation of essential contractual obligations, whose fulfillment enables the proper execution of the contract and on whose observance the contracting party may regularly rely (cardinal obligations), the liability is limited to foreseeable damage typical for the contract.

9. Online Dispute Resolution, Customer Service

1. Online dispute resolution according to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (ODR), which can be found at: http://ec.europa.eu/consumers/odr/.

2. Customer service: Do you have questions about your order, invoice, delivery note, or similar? Please send us a short email: service@d-retail.de. You can also reach us by phone Mon-Fri from 8:00 AM - 6:00 PM at +49 211 - 561594 99.

3. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.