Privacy Policy

We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how your data is handled.

The data controller is:

Deutsche Retail GmbH
Alte Papierfabrik 28
40699 Erkrath
Germany

1. Access Data

You can visit our website without providing any personal information. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred, and the requesting provider (access data), and logs the retrieval.

This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our offering. This serves to protect our legitimate interests in the correct presentation of our offering, which outweigh other interests as part of a balancing of interests. All access data is deleted no later than seven days after the end of your visit to the site.

2. Hosting Services by a Third Party

As part of a processing agreement on our behalf, a third-party provider performs the services for hosting and displaying the website. All data collected during your use of this website or through forms provided in the online shop, as described below, is processed on its servers. Processing on other servers only takes place within the scope explained here. This service provider is located within Germany.

3. Data Collection and Use for Contract Processing and Customer Account Setup

We collect personal data when you voluntarily provide it to us in the course of placing your order, contacting us (e.g., via contact form or email), or setting up a customer account. Required fields are marked as such, as we need this data for processing the contract, or to handle your contact request or customer account setup. Without this information, you will not be able to complete your order, set up an account, or send the contact request. The specific data collected can be seen in the respective input forms. We use the data you provide for contract processing and responding to your inquiries.

After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the retention periods required by tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, as permitted by law and about which we inform you in this policy. You may delete your customer account at any time by sending a message to the contact details described below.

4. Data Transfer for Contract Execution

To fulfill the contract, we pass on your data to the shipping company responsible for the delivery, as far as this is necessary for delivering the ordered goods. Depending on the payment service provider you select during the ordering process, we transfer the payment data collected for this purpose to the bank responsible for the payment and, if applicable, to the payment service providers we have commissioned, or to the selected payment service. In some cases, the selected payment service providers collect this data themselves if you create an account with them. In this case, you will need to log in to the payment service provider with your access data during the ordering process. The privacy policy of the respective payment service provider applies here.

Data Collection and Use for Competitions and Promotions

When participating in a competition or promotion, we process the data and information you provide in the registration form. This includes the necessary data for participation, such as:

• First and last name
• Email address
• Age (for participation over 18 years)

Additionally, we may process voluntarily provided data and information.

The processing of your personal data is carried out for the purpose of handling the competition or promotion, particularly for determining and notifying the winners.

The legal basis for the processing is the consent of the data subject (Art. 6 para. 1 sentence 1 lit. a GDPR).

For the purpose of sending and delivering prizes or announcing the winner on our website and social media platforms such as Instagram, Facebook, and TikTok, we may subsequently collect and process additional data, such as your postal address or place of residence.

Data Transfer: If the competition is in cooperation with a partner, data may be transferred to the cooperation partner.

You can object to the processing of your data at any time. Please send a message to [email protected] or to the contact address mentioned above.

Please note that in case of objection, further participation in the competition or promotion will be excluded.

The processed data will be deleted after the competition or promotion ends and the prizes have been sent.

If a participant has consented during registration to receive information about products and services from Hudora GmbH, the further processing of the data and information covered by this consent will be carried out in accordance with legal requirements. For information on the processing of your data for advertising purposes, please refer to our privacy notices under point 6. (There is a missing number for email advertising on your homepage.)

5. Data Transfer to Shipping Service Providers

If you have given your express consent during or after your order, we will pass on your email address and telephone number to the selected shipping company so that they can contact you before delivery for the purpose of delivery notification or coordination.

This consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping company at the contact address listed below. After revocation, we will delete the data provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, as permitted by law and about which we inform you in this declaration.

• Agility Logistics Gesellschaft mit beschränkter Haftung
  Heidenkampsweg 82
  20097 Hamburg, Germany

• Gustav Mäuler GmbH & Co. KG
  Auf dem Langefeld 2-4
  42855 Remscheid, Germany

• DPD Deutschland GmbH
  Wailandtstraße 1
  63741 Aschaffenburg, Germany

• DHL Paket GmbH
  Sträßchenweg 10
  53113 Bonn, Germany

Email Advertising

6.1 Email Newsletter with Registration

If you sign up for our newsletter, we will use the data necessary for this purpose or separately provided by you to regularly send you our email newsletter based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the distribution list unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, as permitted by law and about which we inform you in this declaration.

6.2 Newsletter Delivery

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Our service providers are based in Germany. Our cooperation with them is based on these guarantees: standard contractual clauses of the European Commission.

7. Credit Check and Scoring when Selecting Purchase on Account via PayPal

If you choose the payment method "purchase on account" via PayPal, you will be asked during the ordering process to consent to the transmission of the data required for payment processing and an identity and credit check to PayPal. If you give your consent, this data will be transmitted to PayPal.

For its own identity and credit check, PayPal or partners commissioned by PayPal transmit data to credit agencies and receive information from them, including, where applicable, credit information based on mathematical-statistical procedures that take address data into account. Detailed information about this and the credit agencies used can be found in PayPal's privacy policy.

The information received about the statistical probability of a payment default is used by PayPal to make a balanced decision about the establishment, execution, or termination of the contractual relationship.

You can revoke your consent to PayPal at any time. However, PayPal may still be entitled to process, use, and transmit your personal data if this is necessary for the contractual payment processing, is legally required, or has been ordered by a court or authority.

8. Cookies and Other Technologies

General Information:
We use various technologies, including cookies, on our website to make it more attractive to visit and to enable the use of certain functions. Cookies are small text files automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session (session cookies), while others remain on your device and allow us to recognize your browser during your next visit (persistent cookies).

We use these technologies to ensure the use of certain functions on our website (e.g., shopping cart functionality). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g., shopping cart content) are collected and processed. This serves to protect our legitimate interests in an optimized presentation of our offering according to Art. 6 para. 1 sentence 1 lit. f GDPR.

Furthermore, we use technologies to fulfill legal obligations we are subject to (e.g., to be able to prove consent to the processing of your personal data), as well as for web analysis and online marketing. For more information, including the legal basis for data processing, see the following sections of this privacy policy.

You can find the cookie settings for your browser under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in this privacy policy. If cookies are not accepted, the functionality of our website may be limited.

9. Use of Cookies and Other Technologies for Web Analysis and Advertising Purposes

Insofar as you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. After the respective technology is no longer used by us and its purpose has been fulfilled, the data collected in this context will be deleted. You can revoke your consent at any time with future effect. For more information on your revocation options, please see the "Cookies and Other Technologies" section. Further information, including the basis of our cooperation with individual providers, can be found under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

9.1 Use of Google Services

We use the following technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information collected through Google's technologies about your use of our website is usually transmitted to a Google LLC server, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google's technologies, it is truncated before being stored on Google's servers through the activation of IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there. Unless otherwise stated for the individual technologies, data processing is based on an agreement between joint controllers according to Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy notices.

Google Analytics

For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address is generally not combined with other data from Google. The data processing is based on an agreement on order processing by Google.

To optimize the marketing of our website, we have activated the data-sharing settings for "Google Products and Services." This allows Google to access and subsequently use the data collected and processed by Google Analytics to improve Google services. The data-sharing with Google within these data-sharing settings is based.

10. Social Media

Our Online Presence on Facebook, YouTube

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when visiting our online presences on the aforementioned social media platforms. Pseudonymous usage profiles are created from this data, which can be used to, for example, display advertisements within and outside the platforms that are presumed to match your interests. Cookies are typically used for this purpose. For detailed information on the processing and use of the data by the respective social media operator, as well as contact details and information on your rights and settings to protect your privacy, please refer to the privacy policies of the providers linked below. If you need further assistance, you may contact us.

Facebook is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transmitted to and stored on a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on the Standard Contractual Clauses of the European Commission. The data processing in the context of visiting a Facebook fan page is based on a joint responsibility agreement pursuant to Art. 26 GDPR. Further information (Insights Data Information) can be found here.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Our cooperation is based on the Standard Contractual Clauses of the European Commission.

11. Contact Options and Your Rights

As a data subject, you have the following rights:

• In accordance with Art. 15 GDPR, the right to request information about the personal data we process concerning you within the scope defined therein;
• In accordance with Art. 16 GDPR, the right to request the immediate rectification of incorrect or completion of your personal data stored by us;
• In accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required:
  • for the exercise of the right to freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise, or defense of legal claims;
• In accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data where:
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you oppose its deletion;
  • we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; or
  • you have objected to processing in accordance with Art. 21 GDPR;
• In accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller;
• In accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. Generally, you may contact the supervisory authority of your usual place of residence or workplace, or our company headquarters.

For any questions regarding the collection, processing, or use of your personal data, for information, rectification, restriction, or deletion of data, as well as revocation of consents granted or objections to a specific use of data, please contact our Data Protection Officer:

Data Protection Officer
HUDORA GmbH
Alte Papierfabrik 28
40699 Erkrath, Germany
Phone: +49-211-561594-99
Email: [email protected]

In addition, you have the right to lodge a complaint with the relevant data protection supervisory authority.